To Shea Staff:
Too often good deeds go unnoticed! I just wanted to acknowledge the professionalism, kindness, and unique personalities that are in that wonderful place. As I said often, "I love you, but I don't want to see you SO frequently".
Shana, Paige, Ria, Alex, Cheryl and every other person who touched my life treated me as an individual while focusing on my injury. And each one treated me as a special person. To be in a situation where a therapist is number one, but you have to be a therapist, psychologist and "friend". Each time was like being "at home". And a "good-bye" every time you left.
Dan, I haven't mentioned everyone - but all are special. Thank y'all for all you did for me.
As a departing patient of your outstanding organization, I wanted to let you know how great my time with your therapists and other employees has been for me. Your organization came highly recommended to me by my home healthcare people who supported me after my hip replacement. They insisted I needed to follow up with a professional organization and with a therapist with a license. And so it was that I ended up at Shea and I am so happy to report how great that experience has been.
While I can't begin to remember all the names, I will identify the areas of your organization I am referring to. Obviously one of my first stops was with the gals up front who were most helpful in getting me started. They handled the insurance issues, co-pays, etc with professionalism and guidance. They were not only professional but a friendly and upbeat way of conducting business. Never left there any day without a "See you on the next day, whatever that day was.
I then spent some time with Ria Strowbridge who reviewed my case and discussed various treatments which I may be into. She was very professional, and friendly at the same time. During my stay with you all she noted that I was having problems with my leg swelling and offered some possible ways to reduce said swelling. Yes, it worked and I was so happy with that.
I also spent time with the gals in the back who applied heat to my leg prior to going out on the main floor for exercises. They were great and I enjoyed their singing while I was in their area. They too, like everyone else showed how much they enjoyed what they were doing. We exchanged hellos to each other right up till the day I left.
Now comes the great part of my time with your organization. That was definitely while I was under the care and treatment of Shana Walker. I will forever have a special respect and feeling for her and the time she spent with me. I am in far better shape today as a result of her excellent program that she established for me. That included what I did in your facility and the program she set up for me to carry out at home. I am where I am today, thanks to Shana. She is a real pro and has a way of getting you to do things you would like not to do if left on your own. Words cannot explain how much I respect her and appreciate where she got me to in the healing process. I have been involved in physical therapy all my life as an athlete and I can honestly say she is the best I have ever been associated with. You definitely have a winner there and I am sure you are aware of that.
Thank you for everything that has been done for me within your organization. You can be proud of this group you have put together, and well you should be. You can count on my recommendations for your organization to anyone I know who seeks physical therapy. I intend to make my feelings known to Dr. Klimisch, when next I see him.
I suspect that you are running out of file cabinet space to accommodate all of the letters you must receive from grateful patients! Since that is not a bad problem to have, let me add to your collection.
My husband and I recently move to Corpus Christi and my initial experiences with medical care here were not good ones. That said, I was skeptical that therapy services would be as beneficial to me as they would be to your bottom line. Was I ever wrong!
Thanks to Sheila, LaDonna, Kathryn, and Abby, my wrist is almost as good as new. Not only does this team exhibit professionalism and competence, they are so personable! My husband and I actually enjoyed my therapy sessions (him a little more than me!).
I also would like to commend your front office staff. While I don't know their names, they knew mine! They were always welcoming and friendly.
I commented at therapy that you must be a good boss if longevity of your employees is any indication. You have been blessed to find (and keep) such high caliber professionals.
Again, thanks to you and your staff. God Bless you.
Shea Physical Therapy
Thought I'd take a few minutes to put down some thoughts about Shea Physical.
Up front I'd like to commend the entire staff for the concentrated effort to their profession. Hustle and bustle making your patients feel better. Your therapy procedures are excellent. During my time receiving therapy was great.
But during this I observed the other therapy that prevails at your offices that therapy begins as soon as a person approaches the office; the therapy of speech that each employee practices during their entire time with each patient.
You guys are just plain "Good Folks".
Nelda, Thank you for taking the extra steps to highlight and jot notes on the ledger you provided to help me understand your billing system. Though you must have to explain such details repeatedly your patience persevered. That's not only "good business", that is "kindness". Thanks for making our world a better place. Blessings!
I appreciate you taking time from you busy schedule to give our students an insight on how to run a successful Physical Therapy Clinic. The field trip was very informative to both students and me. I could not have chosen a better person to illustrate the art of professionalism. Please thank the rest of your staff for making us feel at home. Especially Sheila for giving us some great ideas and information. Again, thank you for your continuing support and commitment to our students at West Oso Independent School District.
I recognize and appreciate skilled, competent persons who are focused on their duties, as to which I count you and your helpers.
David S., LAT
I wish to express my heartfelt gratitude to you and the members of your staff for the attention I received during my recent physical therapy. Each of the members of your staff who worked with me was kind and compassionate. Their professionalism and genuine concern was demonstrated in every aspect of their work.
The atmosphere prevalent at your facility testifies to the mission of service you provide your clients.
I cannot thank you enough for your generosity toward me. I pray that God will bless you abundantly for the good that you do.
Sister Eileen D., SOLT
I know that our good LORD JESUS CHRIST does wonderful things and one of them is placing caring Angels here on earth. And I can say one thing; he really did a great job of filling the SHEA THERAPY CENTER with his Angels. Just lying there on that table exercising with the help of Angel Ria amidst all the pain and anxiety, you can close your eyes and still hear the laughter going on about you. This in itself takes away much of the pain and turns it into a happy time. This is a way that God is showing his love for us. I want to thank each and every one of you Angels that have put me on the road to recovery. May the good Lord bless you and keep you all.
I thank you and your helpers - Lucy, Lydia, Hilda, Lupe, Marc and Vanessa for the friendly and efficient way you managed my treatment.
I also thank Dan for fostering such a happy and congenial work place.
If or when I have my left knee replaced, I hope I get you, or your clone, to supervise my rehabilitation.
James G. USMC
I am writing to commend Diane Drysdale. She has been a major help to me. She is highly professional and quite knowledgeable. She is an excellent teacher. She gives attention to detail and she has taught me to give attention to detail. She does not tire of my endless questions!
My doctor insisted that I come to Shea Physical Therapy and now I understand why. My wife's massage therapist says you are the best. If all your therapists are the same caliber as Diane, I can understand why you have the reputation as "the best in South Texas". Thanks for offering such an outstanding service.
I recently had therapy sessions for my shoulder at your facility.May I compliment you on your consummate professionalism and that of your staff.
Not only is your staff extremely knowledgeable regarding all aspects of therapeutic treatment but also maintains a cheerful and positive atmosphere while teaching patients the exercises that benefit them.
I had ample occasions to observe patients enter in distress and discouragement and leave in good spirits of optimism.
It is good to see professionals consider the whole person who is being treated. Congratulations to you and your staff.
Harold F. Commander U.S. Navy (Ret)
I want you to know how much I appreciate the very great kindness that was shown to me by every single member of the staff and the wonderful atmosphere of caring and friendliness that all of you maintain in the office. I often marveled at the speed with which my treatments began as soon as I arrived at the office, and at the way that some staff member took over if my therapist, usually Joyce, was busy with someone else. You are amazingly alert and helpful.
So thank you to each of you, with special word of thanks to Dan who directs the whole office and to Joyce who spent so much time with me. But each of you is special to me, and I pray that God will continue to direct you and to help you in the great work that you are doing. Thank you from the bottom of my heart.
Sister Kathleen Mc, IWBS